Refund policy

Making a Purchase

We’ve designed our website to make ordering flowers, cakes, and gift hampers as simple and convenient as possible. Choose your bouquet, cake, or gift item, proceed to checkout, and let us take care of the rest. We deliver to any address in the UK and also offer international shipping to Pakistan, the USA, and the UAE.

Delivery Information

• UK Deliveries: We deliver to any postal address in England, Wales, Scotland, the Channel Islands, Isle of Man, Orkney, and Shetland.

• International Deliveries: We deliver gifts and flowers to Pakistan, the USA, and the UAE.

• Orders are dispatched 7 days a week. However, deliveries are unavailable on bank holidays.

• Same-day delivery is available across the UK, with orders arriving within 3–4 hours. Please ensure accurate delivery details are provided to avoid delays.

Substitution Policy

In the unlikely event of supply issues, we reserve the right to substitute a product with another of equal or greater value without prior notice. Rest assured, we maintain the quality and aesthetic of all our arrangements.

Refunds & Cancellations

Flowers, Cakes & Gifts

Due to the perishable nature of flowers and customized cakes, these items are exempt from refund policies unless they arrive damaged or significantly different from the order. For gifts and non-perishable items:

• Returns are accepted within 14 days of receipt if the item is unused and in its original packaging.

• Return shipping costs will be borne by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

1. Notify us within 24 hours of delivery.

2. Provide clear photographs of the item and packaging to assist us in resolving the issue promptly.

Cancellation Policy

• Orders for flowers and cakes can only be canceled if the cancellation request is made before dispatch. Once an item has been shipped, we cannot process cancellations.

• For other items, cancellations can be made within 14 days of delivery by contacting our customer support team in writing.

 

How to Request a Refund or Return

For any returns, refunds, or complaints, please contact our support team:

• Email: support@flowersbouquet.co.uk

• Phone: (+44) 7387 326539

• Address: Flowers Bouquet Returns, [Your Office Address Here], UK

Our customer support is available Monday to Friday, 9 AM to 5 PM (excluding bank holidays). Please allow 3-4 working days for us to resolve your query.

 

Consumer Rights

This policy does not affect your statutory rights. For any unresolved issues, you can contact the UK’s Consumer Protection Bureau.

By placing an order with us, you agree to these terms and conditions. Thank you for choosing  Flowers Bouquet for your special moments!